Lead conversion for local trades, done for you

Lumn11m ago

Sarah’s booked in

Thursday after 4. Follow-ups stopped.

Mail11m ago

Sarah Wells

Re: Website enquiry

Thursday after 4 works for me, thanks!

Lumn47m ago

Replied to Sarah for you

“Thanks Sarah, happy to help. Which days suit you for a look?” Sent from your email.

Mail48m ago

Sarah Wells

Website enquiry

Hi, are you free to quote for a new bathroom next month?

You’re on a job.
Who’s answering your enquiries?You’ve clocked off.
Your enquiries haven’t.You’re off the clock.
Your customers aren’t.You’re not on site yet.
Your enquiries are already in.

Lumn is. It replies in your name within a couple of minutes and chases them until they answer.Lumn answers them tonight, in your name, within a couple of minutes, and chases them until they reply.Lumn answers them while you sleep, in your name, within a couple of minutes, and chases them until they reply.Lumn has answered them before you’ve started the van, in your name, and chases them until they reply.

See how it all works Message me on WhatsApp

Built forZA’EER, Doha · a UK removals firm
Set up byBradley, personally, in Maidenhead
Your riskNo contract, and a 60-day setup-fee guarantee

Why speed matters

People usually book whoever gets back to them first.

Someone looking for help rarely contacts just one business. They send three or four enquiries and go with whoever answers. If you’re busy until six and reply at nine, it’s often gone by then.

They don’t tell you they’ve gone elsewhere, either. They just stop replying, and the quote you meant to chase on Thursday ends up with someone who answered on Tuesday night.

Nearly

7×

as likely to reach the person who decides

Replied within the hour

Replied an hour later

Firms that got back to a new enquiry within an hour were nearly seven times as likely to have a real conversation with the decision maker as those that waited even an hour longer.

The Short Life of Online Sales Leads, Harvard Business Review, 2011

100×

better odds of reaching a new lead when they were called within 5 minutes rather than 30.

Lead Response Management Study, Dr James Oldroyd and InsideSales.com, 2007

With Lumn, you’re the one who answered first, even when you were busy with a customer.

The cost of a slow reply

Try it with your own numbers.

Think about last month. How many enquiries didn’t get a reply in time, or went quiet after you sent a quote?

Enquiries lost a month6

Average job value£350

Work you’re missing out on

£2,100a month

That’s £25,200 a year, or £70 for every day it carries on.

Lumn Plus costs £79 a month. If it wins back just one of those jobs a month, you’re £271 a month better off.

See what your customers would get

How it works

Three things, done every time.

You keep doing the work. Lumn makes sure nobody who asked about it gets forgotten.

Within minutes
Answered
Every enquiry gets a reply in your words within a couple of minutes, day or night, while you’re still on the job.
Day 1, 3 and 7
Chased until they reply
Quiet ones get a follow-up on day 1, 3 and 7. Quotes are chased on day 2, 5 and 10. It stops the moment they answer.
After the job
Asked for a review
Every job you mark won is asked for a Google review, so the next customer finds you higher up.

See the whole system Tap around the demo dashboard

The offer

Everything that comes with it.

On the numbers above, about £2,100 a month is walking away. This is what wins it back.

What Lumn Plus does for youIncluded

01No enquiry goes coldEvery one answered within minutes, by email or text, day or night, while you’re still on the job.
02Missed calls stop becoming lost jobsAnyone you can’t pick up for gets a text within a minute, from your own business number.
03Quiet leads and quotes come backFollow-ups on day 1, 3 and 7, quotes chased on day 2, 5 and 10. It stops the moment they reply.
04More Google reviews, without you chasing themEvery job you mark won gets a review request, and each new review arrives with a reply ready to paste.
05Climb Google MapsA monthly scorecard of your reviews and Maps position against your nearest rivals.
06Written the way you writeWorded from how you write, and you approve every message before anything goes live.
07Proof it’s paying for itselfA dashboard and a monthly email showing exactly which jobs came back because of it.
08Nothing to set up or learnI do the whole setup. No app to download: it all opens in your phone’s browser.

Up to 300 texts a month included.

£79a month

Setup £249 £149 for the first 5 businesses. Or just the follow-up for £49 a month.

Missing £2,100 a month? That’s 27× what this costs. One extra job a month pays for it, with no charge per enquiry or per job.

Get set up Compare plans

The 60-day guarantee

If it hasn’t helped you win at least one extra job in your first 60 days after going live, I’ll refund your setup fee. No contract, so you can cancel any month after that too.

Websites too

Need a better website? See yours first, free.

Send me your business and your current site. Within 48 hours you’ll have a mockup of a new homepage, made for you. Like it, and I’ll give you a fixed quote to build it.

Get my free mockup See sites I’ve built

Before you ask

What people want to know first.

You give me a few lines written the way you’d normally reply to a customer, and the messages are worded to match. You see them all before anything goes live, and you can change them in your dashboard whenever you like.

All questions

Get set up

Tell me a bit about your business.

What you do and how enquiries reach you now. I’ll get back to you, usually the same day, with how it would work for you and what it would cost.

A reply from me, usually the same day
A fixed price before any work starts
You’ll get the automatic reply yourself straight away, so you can see how it works

Or message me on WhatsApp

You’re on a job.Who’s answering your enquiries?You’ve clocked off.Your enquiries haven’t.You’re off the clock.Your customers aren’t.You’re not on site yet.Your enquiries are already in.